Return and refund policy

🔁 Return, Refund & Replacement Policy

Effective Date: 18-May-2025 Time : 07:21 A.M

At Perfect Computer Agencies, we prioritize customer satisfaction and strive to provide a smooth and transparent return and refund experience for all purchases made on pcaindia.co.in. Please read our policy carefully to understand your rights and our responsibilities regarding returns, refunds, and replacements.

✅ Eligibility for Return

We accept returns only under the following conditions:

(a) Product is Damaged or Broken

(b) Item is Missing from the Package

(c) Wrong Product Delivered

If you encounter any of the above issues, please contact us within 2 days from the date of delivery.

📞 How to Initiate a Return

To initiate a return, customers must:

1.Contact us via Email or Phone within 2 days of receiving the order.

2.Provide the Order ID and supporting evidence (e.g., photos or videos) of the issue.

3.Use the following contact details:

4.Email: support@perfectcomputeragencies.com

5.Helpline: +91-8709205776 (Available Monday to Saturday, 10:00 AM – 6:00 PM)

Please ensure the product is returned in its original condition, along with all original packaging, manuals, and accessories.

🔄 Replacement Policy

If your return request is approved and the product is eligible for a replacement:

A replacement will be dispatched at no additional cost.

Replacement is subject to availability of stock.

If replacement is not possible, a full refund will be issued instead.

💸 Refund Policy

If your return is approved:

Refunds will be processed within 7 working days after the returned product is received and verified.

The refund amount will be deposited directly into your bank account or original payment method.

You will be notified via email or SMS once the refund has been initiated.

❌ Non-Returnable Items

Products damaged due to misuse or negligence.

Requests made after 2 days of delivery.

Products without a valid order ID or proof of purchase.

📦 Return Shipping

In eligible cases, the cost of return shipping will be borne by Perfect Computer Agencies.

Our customer service team will guide you through the return process.

We are committed to offering a safe, trustworthy, and hassle-free online shopping experience. Thank you for shopping with Perfect Computer Agencies!

For assistance, please reach out to us at:

📧 Email: support@perfectcomputeragencies.com
📞 Helpline: +91-8709205776